Healthcare · Patient Intake
Addiction Treatment and ABA Providers
An AI phone receptionist for an addiction treatment center and an ABA provider, with every call answered and logged.
Impact
Live at both providers
After-hours calls answered by the AI receptionist
Every call logged where the team already works
The challenge
At the addiction treatment center, calls that came in after hours went to voicemail, and many of those callers are people looking for treatment for themselves or someone close to them. At the ABA provider, each call from a family needed an answer and a written record the team could follow up on.
The solution
AI Cubed set up an AI phone receptionist for each provider, built on its own intake process. It answers the call, asks what the provider's intake team would ask, and writes the call into the system the team already uses. At the treatment center, it answers every call that comes in outside business hours.
Capabilities
- Voice AI
- Patient Intake
- System Integration
Their own intake questions.
The AI receptionist asks what each provider's intake team would ask. At the treatment center, that means who the call is for, a callback number and insurance details.
Every call logged.
Calls land in the treatment center's CRM and the ABA provider's call sheet, so nobody retypes anything.
A summary of each call.
At the treatment center, each call reaches the CRM with a short summary of what the caller needed, ready for the team's callback during business hours.