Question 1

What is a workflow audit?

Accepted Answer

A workflow audit traces each recurring process end to end — including the workarounds nobody mentions — and attaches a time and dollar cost to it. The output is a ranked list of where the operation leaks time and which fixes pay back fastest.

Question 2

How do I audit my own business processes?

Accepted Answer

Start by timing three core processes as they actually run, not as documented. Note every point where work waits on a human, every place data is re-entered, and every step only one person can perform. Those three lists are the bulk of an audit's findings.

Question 3

What score should we aim for before automating?

Accepted Answer

Roughly twelve or above. Below that, automation tends to amplify existing confusion — inconsistent data and undocumented process get faster, not better. Visibility and documentation first, automation second.

Question 4

What does a paid audit add that this scorecard cannot?

Accepted Answer

Measured numbers instead of self-assessment. We interview the people doing the work, map handoffs and exceptions, and cost each process, then hand over a ranked plan with the payback in hours and dollars for each item.

Workflow Audit Scorecard

Questions about workflow audits

See where your operation is losing time.